Terms & Conditions

TERMS & CONDITIONS

Welcome to Bobbleheads Australia’s Store. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Bobbleheads Australia’s relationship with you in relation to this website. The term Bobbleheads Australia or 'us' or 'we' refers to the owner of the website whose registered office is Bobbleheads Australia - 3, Short Street, Chatswood, NSW, 2067, Australia. The term 'you' refers to the user or viewer of our website.

Your use of this website is subject to the following terms and conditions:
1. The content of this website is for your general information and use only. It is subject to change without prior notice.
2. This website uses cookies to monitor browsing preferences. If you allow cookies to be used, the following personal information may be stored by us for use by third parties: Name, date of birth, address.
3. Neither we nor any third parties provide any warranty or guarantee as to the performance, accuracy, timeliness, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You hereby acknowledge that such information and materials may contain mistakes, inaccuracies or errors and we expressly exclude any liability for such to the fullest extent permissible by law.
4. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
5. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the content, design, layout, appearance, look and graphics of the website. Any reproduction of the website’s material is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
6. All trademarks reproduced in this website, which are not the property of, or licensed to us, are acknowledged on the website.
7. Unauthorised use of this website may be a criminal offence and/or give rise to a claim for damages.
8. This website may also, on occasion, include links to other websites which are not controlled by us. These links are provided for your convenience to provide you with further information. You acknowledge that they are used at your own risk. They do not signify that we recommend or endorse the websites. We have no control over the nature, content and availability of those websites.
9. Your use of this website and any dispute arising out of your use of it is subject to the laws of NSW.
10. You may only use the website for lawful purposes and in a manner consistent with the nature and purpose of the website.
11. These terms and conditions do not relate to your use of any product or service described on our website unless otherwise agreed. You must refer to the individual warranty relevant to any particular product or service.
12. These terms and conditions may be amended from time to time. Your continued use of our website following any such amendments will be deemed to be confirmation that you accept those amendments.
13. You indemnify us from and against all claims, suits, demands, actions, liabilities, costs and expenses (including legal costs and expenses on a full indemnity basis) resulting from your use of the website.
14. In no event will we be liable for any loss, damage, cost or expense including legal costs and expenses (whether direct or indirect) incurred by you in connection with the use of this website.
15. Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Resale or Third Party Supply
Even without a prior written agreement, all goods supplied are for personal use and can be offered for re-sale. We reserve the right to refuse to supply any person or company. If you are interested in re-selling our products in larger scale, please contact us to become an approved affiliate.

Delivery
All products are delivered via the shipping method selected during checkout. We will notify the customer if any delays are expected due to unavoidable hold-ups at Bobbleheads Australia. The customer will be requested to provide billing and shipping address details during the ordering process. Delivery will be to the shipping address (not the billing address), and the customer is responsible for providing correct address details and being available for delivery.

Once your order has been dispatched, the expected transit is between 2-8 business days, depending on your location. Bobbleheads Australia will not be held responsible or offer any form of refund for delays in delivery, as this is due to a third party and is out of our control.

Customers should consider that delays in responding to email communications from us will increase turnaround time. We will make all reasonable endeavours to adhere to the delivery times set out, but these are not guaranteed.

Modifications
We offer two free changes at different stages of the bobblehead making process. It is important that you are happy with the bobblehead at each stage as we cannot go back and make changes once you have approved that particular stage.

Copyright
All images on our site are either licensed or in the public domain because their copyright has expired. However, if you believe content on this website is under copyright protection, please contact us immediately and it will be removed.

By ordering, the customer accepts that we have the right to publish their product on our website and/or social media. However, if notified in advance, we will ensure that products are not published by us (or removed).

For all products offered by Bobbleheads Australia, customers are both responsible and liable for the images they upload or send by email. Bobbleheads Australia creates derivative works on customers’ behalf, based on photographs provided or stock images from the public domain. Customers are responsible for ensuring that images are available in the public domain, within fair use provisions, and copyright permissions have been granted.

Payment Methods
All of our payment options are 100 per cent secure for our customers.

The order process uses secure encryption (Internet standard for secure transactions) and our secure payment service provider is PayPal. More information can be found at: www.paypal.com.

Bobbleheads Australia is committed to providing the most secure shopping experience possible. Given rapid changes in technology, we reserve the right to modify portions of our website at any time without prior notice.

Cancellation of Order and Refund Policy
Bobbleheads Australia is able to refund the total order value if you cancel within 24 hours of placing your order. This offer is not available for rushed orders. Should your order be cancelled after 24 hours, 50% of the total cost will be charged for the costs of material and labour. As our bobbleheads are custom made, we are unable to re-sell the product that you have purchased.
Our proofing process provides us with the best means of ensuring your satisfaction with our products.

Damages during Shipping
Bobbleheads Australia dolls are very well packed, and damages during shipping are rare. However, if this event does happen, we will provide you with a replacement doll free of charge. If the parcel looks damaged at time of delivery, we ask customers to open the parcels in the presence of the person delivering them.
Please email us with your details and photos immediately if your bobblehead is received damaged. A replacement will be shipped to you within 15-21 business days of receiving the required information and documentation.

By placing your order with Bobbleheads Australia you are deemed to have read and accepted the above terms and conditions of business.

If you have any questions relating to such, please call our office or email us at info@bobbleheads.com.au